1. Arrival Service
This service begins the moment the train arrives at the platform and includes:
- Meet & Greet at the Train Door: A dedicated representative will be waiting for you, holding a sign with your name or the logo of your hosting entity.
- Luggage Assistance: A specialized team handles the transfer of your bags from inside the train directly to your vehicle.
- Escort & Guidance: You will be escorted through fast-track lanes and shortcuts to avoid crowds inside the station.
- Transfer to Vehicle: Ensuring a smooth transition to private parking areas or pre-booked limousines/taxis.
2. Departure Service
Designed to ensure your journey begins stress-free, this service includes:
- Reception at the Station Entrance: A representative will meet you as soon as your car arrives at the departure gate.
- Porter Service: Handling your luggage and assisting with security screening or weight checks quickly.
3. Service Locations
These services are available at all major Haramain High-Speed Railway stations:
- Makkah Al Mukarramah Station (Al Rusaifah)
- Madinah Al Munawwarah Station
- King Abdulaziz International Airport (KAIA) Station (Jeddah)
- Jeddah Station (Al-Sulimaniyah)